FAQs

1. Are the jewelry pieces really handmade?

Yes, all our bracelets and necklaces are handcrafted with great attention to detail. Each piece is unique and made from high-quality gemstones.

2. What materials are used for the jewelry?

We use only natural gemstones and high-quality materials such as stainless steel, gold-plated silver, or other durable metals for the clasps and decorations.

3. How do I care for my gemstone jewelry?

  • Store your jewelry in a soft pouch or box to avoid scratches.
  • Avoid contact with water, perfume, or harsh chemicals.
  • Gently clean the gemstones with a soft, damp cloth.

4. Can I have the jewelry size adjusted?

Yes, many of our designs can be adjusted to your desired size. Please specify your preferred size when placing your order or contact us if you need assistance.

5. Do you offer personalized jewelry?

Yes, we create custom bracelets and necklaces. You can choose the gemstones, charms, or engravings according to your preferences. Feel free to contact us for more information!

6. How long does shipping take?

Our handcrafted pieces are shipped within 3–5 business days. Delivery times depend on your location:

  • Germany: 2–4 business days
  • Europe: 5–10 business days
  • USA: 12-16 business days
  • International: 12–20 business days

7. Can I return or exchange my jewelry?

Yes, you can return or exchange unworn jewelry within 14 days of receiving it. However, personalized or custom-made items are excluded from returns.

8. Are the gemstones natural?

Yes, all our gemstones are natural. This means their colors, shapes, and patterns may vary slightly, making each item one of a kind.

9. What do the gemstones symbolize?

Many gemstones have special meanings and properties. For example:

  • Amethyst: Promotes calmness and clarity.
  • Rose Quartz: Symbolizes love and harmony.
  • Tiger’s Eye: Represents courage and protection.

You can find more details in the product description of each jewelry piece.

10. Can I contact you for bulk orders?

Absolutely! We welcome inquiries for larger orders, such as gifts, weddings, or other special occasions. Simply send us an email or use our contact form.

11. What payment methods do you accept?

We accept various payment methods, including major credit cards, PayPal, and other secure payment options. All transactions are processed securely to ensure your information is protected.

12. How can I contact customer support?

You can reach our customer support team via email at hrezental@gmail.com. We are here to assist you with any inquiries or concerns you may have.